Frequently Asked Questions
Orders and Shipping
How long does it take for me to receive my order?
Orders arrive within 14-20 business days, depending on your location. We send a tracking number once your order ships.
How do I create an account?
Click the “Sign Up” button at the top of the page. Enter your email and password to complete your registration.
How do I change my shipping address?
Contact customer support as soon as possible. We can update the address if the order hasn’t shipped yet.
How do I track the status of my order?
You’ll receive an email with a tracking number once your order ships. Use this number to track your order.
Will you keep my credit card information on file?
No, we do not store credit card information. Payments are processed securely through our payment system.
Do you charge sales tax?
Sales tax is charged based on your location and local tax laws.
Do you ship to my country?
We ship worldwide. Check the checkout page for shipping options to your country.
Will my items come in one package?
We ship your items together when possible. Some items may arrive separately depending on availability.
Return & Exchange
What is your returns policy?
We accept returns within 30 days of purchase. Items must be unused, in original condition, and in the original packaging.
I received the wrong item.
Sorry for the mistake! Contact customer support, and we will send the correct item and arrange a return for the wrong one.
My order arrived damaged.
Contact customer support within 7 days of receiving your order. We’ll arrange a replacement or refund.
Where should I mail my authorized return?
We will send you the return address and instructions after your return is authorized.
How do I receive customer support?
Email [email protected], or use live chat for help.
What do I do if I entered an incorrect shipping address?
Contact us immediately. If your order hasn’t shipped, we can update the address.
Can I change or cancel an order after I’ve submitted it?
Once processed, changes or cancellations are difficult. Contact us quickly, and we’ll do our best to help.
Can I pre-order an item that is sold out?
We don’t offer pre-orders. Sign up for restock notifications on the product page.
Our happiness team is always here to assist.